HOW EASY IS IT TO SWITCH? ＋

It is extremely easy to switch. You can sign up in a matter of minutes and you’ll be protected right away. If you would like to join us when your current protection ends, you can delay your start date at checkout. You can often leave your current provider without paying any exit fees - just double check with them.

WHAT ARE YOUR RESPONSE TIMES? ＋

90% of repairs are attended within 24 hours or at a time that suits you - even during evenings and weekends.

WILL I GET A PRICE HIKE AT A RENEWAL? ＋

We don’t believe in unfairly hiking the price at renewal (like some of our competitors). Your renewal price will be determined by the number of call outs and inflation. If you haven’t had a call out then your price only goes up by inflation (usually 2%).

IS THERE A FEE TO PAY IF I ARRANGE A CALL-OUT? ＋

This depends on the type of contract you select. You can choose a contract with no call-out fee or a contract with a lower monthly fee but with a £75 or £95 call-out fee. If you select the £60 or £95 call-out fee, you will only pay once for each fault in the contract period. Our engineers will use their expertise to assess whether its the same fault.

MY BOILER IS QUITE OLD, WILL YOU STILL PROTECT IT?＋

Yes, we protect boilers of all ages. Eventually the manufacturer will stop making spare parts, but we will keep trying to fix the issue unless we recommend a full boiler replacement. We will try to give you plenty of notice when this happens. We offer a 15% discount for replacing an old boiler.

ARE REPAIRS CARRIED OUT BY YOUR OWN ENGINEERS?＋

We use gas safe registered engineers. We work hard to fully vet these engineers and we have a rigorous process to check that they have completed their jobs properly. We call customers after every call out to check that they're happy and work quickly to fix things in the rare occasions the customer is not.