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0333 305 0677
The 247 Giant
At The 247 Giant, we’re committed to providing our customers with a reliable, professional and helpful service.
Whether you have a question about your cover, need assistance with an existing policy, or would like to raise a complaint, our Customer Services team is here to help.
Customer Services
For general enquiries, questions about your policy or assistance with your account, please contact our Customer Services team:
Email: accounts@247homerepair.club
Telephone: 03333050677
When contacting us, please have your full name, postcode and policy/customer reference number available where possible. This will help us locate your account and deal with your enquiry more efficiently.
Complaints
We take customer complaints seriously and aim to resolve any concerns fairly, promptly and professionally.
If you are unhappy with any aspect of our service, we encourage you to contact us in the first instance so that we have the opportunity to investigate and put matters right where possible.
How to Make a Complaint
You can submit your complaint by email:
Complaints Manager Email: john@247homerepair.club
Please include:
Your full name
Your postcode
Your policy or customer reference number
Details of your complaint
Relevant dates and information
Any supporting correspondence or documentation
Details of what you would like us to do to resolve your complaint
Providing as much information as possible will help us investigate your complaint efficiently.
What Happens After You Complain?
Once we receive your complaint, we will acknowledge it and review the information provided.
We may contact you if we require any further information or clarification. We will investigate your concerns fairly and provide you with a response explaining our findings and any action we intend to take.
We aim to resolve complaints as quickly as possible and will keep you informed if additional time is required to complete our investigation.
Our Commitment
We value customer feedback and use complaints to help us identify areas where our products, services and customer experience can be improved.
If you remain unhappy following our response, we will explain any further options available to you as part of our complaints process.
Contact Us
The 247 Giant Limited
Customer Services: accounts@247homerepair.club
Complaints: john@247homerepair.club
Telephone: 03333050677
Please do not send sensitive payment information, such as full card details, by email.
